产品售后服务承诺
一、公司全体员工在这一质量方针的指引下，遵循ISO9001：2000质量体系运行，且在不断实践中完善和加强质量措施，严格按国家标准、改进工艺、采用新材料和检测手段，加强职工培训、采取切实措施、严格按国家标准、行业标准和合同中规定的条件组织生产和检验。
二、公司坚持按“中华人民共和国产品质量法”承担生产者的产品质量要求和义务。
三、为用户提供售前、售中及售后服务。
售前服务：为用户详细介绍产品性能和使用特点及要求，提供相关文件资料，当好参谋。
售中服务：协助用户做好设备的平面布置、设备基础资料、土建设施的管件预设、系统设备的用电、水、气等工艺配置要求。
售后服务：产品质量保证期1年内免费保换，2年内保修(从产品正式投运时算起)。保证期内发生质量故障时，接到用户要求解决产品在使用中出现的问题时，8小时内作出明确答复，若需到现场解决问题，在48小时内派出服务人员赴现场服务。
四、本公司的产品一律实行 “三包”，并在交货时提供本批产品的出厂合格证、产品使用说明书等全套资料。产品在“三包”期内如出现质量问题，我公司将严格履行合同中规定的赔偿责任。超出“三包”期限的产品，提供维修配件，并根据用户要求，做好维修服务工作，并提供一定量的备换品。
五、根据用户需求进行培训操作维修人员，对用户进行质量跟踪。定期进行用户回访，不断收集用户对产品的使用信息，不断地改进产品性能，提高产品质量。
质量保证体系
完善健全的质保体系是企业产品质量的保障，公司吸收经验。制定了一套完整的ISO9001质量控制与保障体系，在设备制造整个过程中认真贯彻、切实执行。
企业以质量求生存，以新产品求发展。公司从供应、质检至安装调试均按照质量认证条例执行，实行层层把关，立体交叉的质量管理网络。
有技术科，分设备、工艺、电气与自控四个专业，相互配合，共同完成工程项目的设计，采用CAD辅助设计系统，完成图纸、资料等。使设计标准合理，为产品质量提供生产准备依据。
原辅材料的采购由供应科与质检科共同完成，公司制定了一套原辅材料的检验要求以及检验方法，并配备有相关检验设备，严格遵守“ZBJ98004-87”水处理设备原材料进厂检验标准，明确进货渠道，建立档案制度，杜绝假冒、伪劣、残次的材料、配件进入生产工序。
设备在制作过程中，按分工制定产品生产工序，把每道工序的制作标准落实到人，各工序相互检查、相互衔接。实行自检、互检质检科总检过程，建立卡片式质量流水记录制度，并把检验数据留档保存，售后跟踪服务。公司执行的标准有：
◇ 原材料检验：ZBJ98004-87
◇ 水处理设备制造技术条件：JB2932-86
◇ 水处理设备技术文件：JB/Z360-89
◇ 钢结构焊缝外形尺寸：GB10845-89
近年来，公司实行并不断完善质量保证体系，使产品100%合格，并已创造出越来越多的优质工程项目。
After Service
In recent years, our company has implemented and continuously improved the quality assurance system, making the products 100% qualified, and has created more and more quality engineering projects.
After-sales service commitment
1. Under the guidance of this quality policy, all employees of the company follow the ISO9001:2000 quality system and improve and strengthen quality measures in continuous practice. Our company strictly follows the national standards, improves the process, adopts new materials and testing methods, strengthens staff training, takes practical measures, and strictly organizes production and inspection according to the conditions stipulated in national standards, industry standards and contracts.
2. Our company insists on the product quality requirements and obligations of the producers in accordance with the "Product Quality Law of the People's Republic of China".
3.Provide pre-sale, sale and after-sales services to users.
Pre-sales service: Provide users with detailed information on product performance and usage characteristics and requirements, provide relevant documents and materials, and be a good staff.
In-sale service: Assist users in the layout of equipment, equipment basic materials, pipe fittings for civil facilities, power consumption of system equipment, water, gas and other process configuration requirements.
After-sales service: The product quality guarantee period is free of charge within 1 year, and the warranty within 2 years (from the time when the product is officially put into operation). When a quality failure occurs during the warranty period, when the user requests to solve the problem that occurs during the use of the product, a clear reply will be given within 8 hours. If it is necessary to solve the problem on site, the service personnel will be dispatched to the site within 48 hours.
4. The company's products will be implemented "three guarantees", and provide a complete set of materials such as the factory certificate, product manual and other specifications of the batch of products. If the product has quality problems during the “Three Guarantees” period, our company will strictly perform the liability for compensation as stipulated in the contract. To the products that exceed the "three guarantees" period, we will provide repair parts, and according to user requirements, do a good job of repair service, and provide a certain amount of replacement products.
5. We will train operation and maintenance personnel according to customer requirements and follow up customer quality. Customer return visit is carried out on a regular basis to constantly collect user information on the use of products, so as to continuously improve product performance and improve product quality.
Quality assurance system
Perfect quality assurance system is the guarantee of product quality. Our company has developed a complete set of ISO9001 quality control and guarantee system based on our experience, and implemented it in the whole process of equipment manufacturing.
The enterprise strives for the survival by the quality, strives for the development by the new product. The company's supply, quality inspection, installation and commissioning are carried out in accordance with the quality certification regulations. Our company implements a quality management network with layers of checks and three-dimensional intersections.
Our company has a technical department, which is divided into four majors: equipment, technology, electrical and self-control. They work together to complete the design of the project. Use CAD-aided design system to complete drawings and materials. Make design standards reasonable and provide production preparation basis for product quality.
The procurement of raw materials completed jointly by the purchasing department and quality inspection department. our company has established a set of raw materials inspection requirements and test methods equipped with relevant inspection equipment. Our company strictly abides by the raw material inspection standard of "ZBJ98004-87" water treatment equipment, clarifies the purchase channels, establishes the file system, and prevents the counterfeit, shoddy and defective materials and accessories from entering the production process.
In the manufacturing process of the equipment, the production process shall be formulated according to the division of labor, and the production standards of each process shall be implemented to people, and each process shall be checked and connected with each other. Implement the general inspection process of self-inspection and mutual inspection, establish the card-type quality record system, keep the inspection data on file, and provide after-sales tracking service. The standards implemented by the company are:
◇ Raw material inspection：ZBJ98004-87
◇ Technical conditions for manufacturing water treatment equipment：JB2932-86
◇ Technical documentation of water treatment equipment：JB/Z360-89
◇ Steel structure weld size：GB10845-89
44118太阳成城集团